Refund & Return Policy

Returns, Refunds & Cancellations

We want you to be happy with what arrives. If something is wrong, we will make it right.

Damaged, defective or wrong item

If your order arrives damaged, defective, or is not what you ordered, email hello@nestly-dtc.in within 7 days of delivery with your order number and a clear photo or unboxing video of the item and packaging. We will arrange a free replacement or a full refund, and we cover return shipping in these cases.

Change-of-mind returns

If you simply changed your mind, you may request a return within 7 days of delivery. The item must be unused, in its original packaging, with all tags, accessories and free gifts included. Return shipping for change-of-mind returns is the customer's responsibility. A reverse-pickup fee may be deducted from the refund where pickup is arranged by us.

Items we cannot accept back

Products that have been used, washed, installed or damaged after delivery
Products returned without original packaging, tags or accessories
Items marked non-returnable or clearance on the product page
Requests made more than 7 days after delivery

Order cancellation

You can cancel your order any time before it is dispatched by emailing us with your order number. Once an order has shipped it cannot be cancelled, but you may refuse delivery or follow the return process above.

Refund timelines

Once your return is received and inspected (usually 2-3 business days), we will notify you of the outcome. Approved refunds are processed as follows:

Prepaid orders: refunded to the original payment method within 5-7 business days.
Cash on Delivery orders: refunded by bank transfer or UPI within 5-7 business days. We will ask you for your account or UPI details.
Shipping charges paid at checkout are non-refundable except where the item was damaged, defective or incorrect.

Depending on your bank, it may take an additional 3-5 business days for the amount to reflect in your account.